Get in touch
To help us sort things out quickly, tell us what you were trying to do, what happened instead, and which phone you're using. A screenshot is always welcome.
Common questions
Something isn't working. What should I try first?
Close Youtine fully and open it again, and check you have the latest version from the App Store. If the problem is still there, email hello@youtine.app with a short description and, if you can, a screenshot. We'll take it from there.
My notifications aren't arriving.
On your iPhone, open Settings → Notifications → Youtine and make sure Allow Notifications is switched on. If you use a Focus mode, such as Sleep or Work, check that Youtine is allowed through. Still quiet? Let us know which phone you have and we'll look into it.
Can I bring in my Google or Outlook calendar?
Yes. Youtine imports events from Google Calendar and Outlook, so they sit alongside your family's plans in one place. You can remove Youtine's access at any time from your Google or Microsoft account settings.
What does AI capture send, and do I have to use it?
When you use AI capture, what you type or say is sent to our AI provider, Anthropic, along with the names of the people in your household and your lists and event plans, so it can understand who and what you mean. It isn't used to train AI models. AI capture is optional: anything it does, you can also add by hand. The full details are in our Privacy Policy.
How do I delete my account?
You can delete your account from Settings in the app. This permanently removes your account and personal data from our primary systems within 30 days. If you can't get into the app, email privacy@youtine.app from the address on your account and we'll do it for you.
How do I get a copy of my data, or ask a privacy question?
Email privacy@youtine.app. You can ask for a copy of your data, a correction, or anything else covered in our Privacy Policy, and we'll respond within one month.